Ordering & MOQ
Q: What is your minimum order quantity?
A: 1 piece for a sample; 10+ pieces per model for project pricing. Mixed containers are welcome — chairs, desks and storage can share one container.
Q: Can I order a sample before placing a bulk order?
A: Yes. Samples ship by express in 3–10 days. The sample fee is credited against orders of 50 pieces or more for the same model.
Q: Do you support OEM / ODM and private label?
A: Yes — custom fabric, finish, dimensions, logo and packaging. MOQ depends on the change; we confirm it in the quotation.
Pricing & payment
Q: What do your prices include?
A: Published prices are indicative FOB Shenzhen, excluding freight, insurance, duties and taxes. Ask us for a CIF, DAP or DDP door-to-door quote.
Q: What payment terms do you accept?
A: Standard is 30% deposit by T/T and 70% against the bill of lading copy. L/C at sight and other terms are available for qualified buyers.
Q: Which currencies do you quote in?
A: USD, EUR and GBP; settlement is normally in USD.
Lead time & shipping
Q: How long is production?
A: 25–45 days after deposit and specification approval for made-to-order items; 3–10 days for samples and stock items. See Shipping & Delivery.
Q: Can you ship to my country and handle customs?
A: Yes. We ship worldwide by express, air and sea. For DDP we need a destination address and can confirm whether we can act as importer of record in that market.
Quality & compliance
Q: Which certifications do you hold?
A: ISO 9001 quality management; products are tested to BIFMA standards and GREENGUARD Gold low-emission requirements where stated. Test reports are available on request. See Certifications.
Q: Can a third party inspect my order?
A: Yes — SGS, BV, TÜV or your nominated inspector. Please book the inspection before the agreed loading date.
Warranty & after-sales
Q: What warranty do you offer?
A: Typically 8 years structural, 5 years mechanism and 2 years gas lift for seating. Spare parts are normally shipped within 48 hours. See Returns & Refunds.
Q: What if something arrives damaged?
A: Report it within 7 days with photos and your order number; we arrange replacement parts or a solution. See Returns & Refunds.
Still have a question?
Email vip@vip-office.cn or WhatsApp +86 138 0961 8579 — we reply within 1 business day.
Last updated: 29 October 2026